jlqq Casino – Privacy Policy

1. Who We Are

jlqq operates the online gaming platform accessible at jlqq.lat, providing slots, live dealer casino games, sports betting, bingo, and specialty games to adult players (21+) in the Philippines and other eligible jurisdictions. For the purposes of this Privacy Policy, jlqq acts as the Personal Information Controller with respect to the personal data of registered players and website visitors, as defined under Republic Act No. 10173 (the Data Privacy Act of 2012, hereinafter "DPA").

jlqq operates in accordance with licensing and regulatory requirements administered by PAGCOR, which independently imposes data collection and retention obligations that overlap with and complement the DPA framework. Where PAGCOR regulatory requirements impose stricter data obligations than those set out in this Policy, the stricter obligation shall apply.

2. Personal Data We Collect

jlqq collects the following categories of personal data in connection with the provision of its services:

Category	Specific Data Points	When Collected
Identity Data	Full name, date of birth, government-issued ID number (passport, driver's license, UMID/SSS), nationality	Registration & KYC verification
Contact Data	Mobile number, email address, residential address	Registration & account updates
Financial Data	GCash number, Maya account, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records	Payment processing
Gaming Data	Game session records, bet history, win/loss data, bonus usage, wagering activity, session duration	Active gaming sessions
Technical Data	IP address, device type and OS, browser type and version, login timestamps, session tokens	Platform access
Behavioral Data	Page navigation patterns, feature usage frequency, game preferences, click-through events	Ongoing platform use
Communications Data	Live chat transcripts, support ticket content, survey responses, feedback submissions	Customer support interactions

3. How We Collect Your Data

jlqq collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in surveys and promotions.
• Automated Technical Collection: Data automatically generated when you access the jlqq platform, including IP addresses, device identifiers, browser characteristics, and session logs collected via server logs and cookies.
• Third-Party Payment Processors: Transaction confirmation data shared by GCash, Maya, and banking partners in connection with deposit and withdrawal processing.
• Identity Verification Providers: Confirmation of document authenticity and identity match results from KYC service providers engaged to support PAGCOR compliance obligations.
• Regulatory Sources: Data received from PAGCOR or law enforcement pursuant to regulatory obligations, court orders, or lawful legal process.

4. Legal Basis for Processing

jlqq processes your personal data on the following legal bases under the DPA:

• Contractual Necessity: Processing is necessary to perform the contract between jlqq and the Player — including account creation, game operation, payment processing, and customer support.
• Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements, including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and KYC obligations.
• Legitimate Interest: Processing is necessary for jlqq's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform improvement — where those interests are not overridden by the Player's rights.
• Consent: Where jlqq processes personal data for purposes not covered by the above bases — such as sending direct marketing communications — we rely on the Player's freely given, specific, and informed consent, which may be withdrawn at any time.

5. How We Use Your Personal Data

5.1 Account Operation and Service Delivery

jlqq uses your personal data to create and maintain your account, process deposits and withdrawals through your nominated payment methods (GCash, Maya, BPI, BDO, and others), verify your identity in accordance with PAGCOR and AMLA requirements, and provide access to jlqq's game library and betting services.

5.2 Security and Fraud Prevention

Technical data, login history, and gaming activity data are used to monitor account security, detect unauthorized access, identify potentially fraudulent activity, and prevent money laundering. jlqq maintains login records and session logs for security investigation purposes.

5.3 Regulatory Compliance

jlqq is legally obligated to collect and retain certain personal and financial data under PAGCOR licensing conditions, the Anti-Money Laundering Act, and related Philippine regulations. This data is retained for the periods required by law and may be disclosed to regulatory authorities upon lawful request.

5.4 Responsible Gaming

Gaming activity data and session duration information are used to power jlqq's responsible gaming tools, including deposit limits, loss tracking, and session time alerts. This processing supports PAGCOR's mandatory responsible gaming requirements and jlqq's commitment to player welfare.

5.5 Platform Improvement

Anonymized and aggregated behavioral data — from which individual players cannot be identified — is used to analyze platform usage patterns, improve game performance, optimize user interface design, and inform product development decisions.

5.6 Marketing Communications

With your consent, jlqq may use your contact details to send promotional information about new games, bonuses, and platform updates. You may opt out of marketing communications at any time by contacting jlqq support. Opting out of marketing does not affect jlqq's ability to send transactional communications required for account operation.

6. Data Sharing & Disclosure

jlqq does not sell your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

• Payment Service Providers: Transaction data is shared with GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, and cryptocurrency processing partners solely as necessary to process your deposits and withdrawals.
• KYC and Identity Verification Partners: Identity document data is shared with authorised KYC service providers engaged to verify your identity in compliance with regulatory requirements. These providers are contractually bound to process data only for verification purposes.
• Game Technology Providers: Game session data may be shared with licensed game content providers for the purpose of game integrity verification and RNG audit compliance.
• Regulatory and Law Enforcement Authorities: jlqq discloses personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or law enforcement agencies when required by law, court order, or legitimate regulatory request.
• Professional Advisors: Legal, audit, and compliance advisors engaged by jlqq may access personal data subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

jlqq uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect analytical data about platform usage. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impacting platform functionality.
• Functional Cookies: Store your preferences such as language settings and remembered device information to improve your experience on return visits.
• Analytical Cookies: Collect anonymized information about how players navigate the jlqq platform to help us identify performance issues and improve the interface. Data collected is aggregated and cannot identify individual players.

You may control cookie settings through your browser preferences. Disabling essential cookies will impair your ability to access jlqq services. Disabling analytical cookies will not affect your ability to play.

8. Data Retention

jlqq retains personal data for the periods necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements:

• Account and KYC Records: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA regulations.
• Financial Transaction Records: Retained for a minimum of ten (10) years in compliance with AMLA record-keeping requirements applicable to covered and suspicious transaction reporting.
• Gaming Activity Logs: Retained for a minimum of three (3) years for game integrity, dispute resolution, and responsible gaming compliance purposes.
• Technical and Security Logs: Retained for ninety (90) days for security investigation purposes, after which they are automatically deleted unless retained in connection with an active security investigation.
• Marketing Consent Records: Retained until consent is withdrawn, plus a period of twelve (12) months to demonstrate the lawfulness of prior communications.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification.

9. Data Security

jlqq implements technical and organizational security measures designed to protect personal data against unauthorized access, accidental loss, destruction, and disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jlqq's servers;
• Encryption of sensitive personal data at rest, including identity document images and financial records;
• Role-based access controls limiting personal data access to authorised personnel with a documented operational need;
• Multi-factor authentication for administrative access to systems containing personal data;
• Regular security audits, penetration testing, and vulnerability assessments;
• Incident response procedures with NPC notification protocols in the event of a personal data breach.

In the event of a personal data breach that is likely to give rise to a real risk of harm to affected individuals, jlqq will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, as required by NPC Circular 16-03.

10. Your Data Rights

Under the Data Privacy Act of 2012, registered jlqq players who are Philippine nationals or residents have the following rights with respect to their personal data:

To exercise any of the above rights, submit a written request to jlqq's Data Protection Officer at [email protected]. jlqq will respond to verified requests within fifteen (15) business days of receipt. Requests may require identity verification before being actioned to prevent unauthorized disclosure of personal data.

11. Children and Minors

jlqq's services are strictly intended for adults aged 21 years and older, consistent with PAGCOR's minimum age requirement for online gambling in the Philippines. jlqq does not knowingly collect personal data from individuals under the age of 21. If jlqq becomes aware that personal data has been collected from a person below the minimum age, that account will be immediately suspended, all associated data will be deleted, and any funds deposited will be returned to the originating payment method.

If you believe a minor has registered an account on jlqq, please contact jlqq support immediately. jlqq cooperates with PAGCOR in the enforcement of minimum age requirements and takes all reports of underage access seriously.

12. Cross-Border Data Transfers

Some of jlqq's service providers — including game technology providers and cloud infrastructure vendors — may process personal data outside the Republic of the Philippines. Where such cross-border transfers occur, jlqq ensures that appropriate safeguards are in place to protect personal data to a standard equivalent to that required under the DPA, including contractual obligations consistent with NPC standards for cross-border data transfers.

jlqq will not transfer your personal data to a jurisdiction that the NPC has determined does not provide adequate protection for personal data without your explicit consent or the application of approved transfer mechanisms.

13. Changes to This Privacy Policy

jlqq reserves the right to update this Privacy Policy to reflect changes in data processing practices, regulatory requirements, or platform features. Material changes — those that substantively affect how your personal data is collected, used, or shared — will be communicated to registered players via email or prominent platform notification at least fourteen (14) days before the effective date of the change.

Non-material changes, including typographical corrections and clarifications that do not alter the substance of any provision, may take effect immediately upon publication. The date of the most recent update is displayed in the page header. Continued use of jlqq following the effective date of any amendment constitutes acceptance of the updated Policy.

14. Contact & Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or jlqq's handling of your personal data, please contact jlqq's Data Protection Officer through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line.
• 24/7 Live Chat: Available on the jlqq platform when logged in to your account.

jlqq's DPO is responsible for overseeing compliance with the Data Privacy Act and this Policy, managing data subject requests, and coordinating with the National Privacy Commission as required.